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Can I switch to a different course after I've started my course?
Can I switch to a different course after I've started my course?

I've changed my mind about the course I purchased, can I get a different course instead?

Updated this week

πŸ₯œ In a nutshell:

EntryLevel allows switching courses within 14 days or 30% completion for any or no reason. After this change of mind window, switching isn't allowed and you will have to finish your course to earn a certificate.

At EntryLevel, we understand that you might find a course doesn't align with your learning goals or your existing knowledge level. To ensure your educational path remains flexible and accommodating, we allow you to switch to a different course if you change your mind after purchasing a course.

When and how often can you switch a course?

You have the option to switch once to a different course within the first 14 days or before you reach 30% of the current course content, whichever comes first. This change of mind window allows you to evaluate the course and determine if it meets your needs without any commitment.

Under what circumstances can you ask for a switch?

We allow for one switch into a different course if you change your mind about a course after previewing it. For instance, if you begin with the intermediate course and find it overwhelming, you can switch to fundamental course within this window. You can also switch into a completely different course if you decide to go in a different direction.

You do not need to provide a reason to ask for a switch, although we always love to hear about your experience and understand your choices so we can create better courses and an amazing learning experience for you in the future.

As long as you are within the change of mind window, you can request to switch courses for any reason or no reason at all, and we will facilitate the change without requiring you to justify your decision. This policy ensures you have the freedom to choose the course that best suits your needs without any pressure.

Limitations after change of mind window

Please be aware that after the 14-day window or once you have completed more than 30% of the course, switching to a different course is no longer permitted. If you decide to discontinue the course after this point, you will not be eligible to switch or receive a certificate of completion, and you cannot get a refund.

We believe providing you the opportunity to flexibly select your course at the level empowers you to pursue the right course with confidence, knowing you have the support to make adjustments as needed. If you have any questions or need assistance with our switching policy, please reach out to our support team. We're here to ensure your learning experience is as smooth and rewarding as possible.

We're only an email away: [email protected]

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