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I'm seeing a "Malformed URL"
I'm seeing a "Malformed URL"

This is an error message sometimes seen on our platform

Updated over a week ago

Encountering a "Malformed URL" error can be frustrating, but there are several steps you can take to potentially resolve the issue quickly and get back to your activities.

Troubleshooting Steps:

  1. Try a Different Browser or Incognito Mode:

    • Occasionally, browser settings or extensions can interfere with web navigation. Open a different browser than the one you're currently using or try an incognito window in your existing browser to see if the issue persists. This can help determine if the problem is related to your primary browser.

  2. Clear Your Browser Cache:

    • A corrupted cache can cause issues with loading websites correctly. Clear your browser’s cache to eliminate any stored data that may be causing the error. Here’s how you can usually do this:

      • On most browsers, you can access cache settings through the 'History' or 'Settings' menu, then select 'Clear browsing data' or similar options.

  3. Contact Support:

    • If the problem continues after trying these steps, please don’t hesitate to contact us for further assistance. Send an email to [email protected] with a detailed description of the issue. Including a screenshot of the error message will greatly assist our support team in diagnosing and resolving the issue more efficiently.

By following these steps, you can often resolve common issues related to website errors. We’re here to help ensure that your learning experience is smooth and effective, so please reach out with any concerns!

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