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Why is access blocked when I'm trying to log into the app?
Why is access blocked when I'm trying to log into the app?

Seeing the error message: 'This app does not comply with Google's secure browser' or 'access blocked: authorisation error'

Updated over a week ago

🥜 In a nutshell:

This issue often arises when you try to open a link within messenger apps through an embedded web view. It can be resolved by opening the link directly in regular web browsers for enhanced security and compatibility.

Experiencing access issues when trying to log into an app can be frustrating. One of such issues you may encounter is an error message stating, "This app does not comply with Google's secure browser." Access issues in apps are usually caused by non-compliant embedded web views, like in messenger apps, which does not meet Google's security standards.

Understanding the issue

  • Embedded Web views: Certain apps like Facebook Messenger, Instagram, or WhatsApp use what is known as an embedded web view to display web pages directly within the app. While convenient, this method sometimes fails to comply with the latest security standards set by Google, leading to blocked access or error messages.

Recommended solution

  • Use a regular Web browser: To avoid these security issues and ensure that your personal information remains protected, we recommend opening the link directly in a regular web browser such as Google Chrome, Mozilla Firefox, or Safari. Here’s how you can do it:

    • Copy the link: Long press on the link within the messenger app to copy it.

    • Open your Web browser: Launch your preferred web browser on your device.

    • Paste and go: Paste the copied link into the browser's address bar and press enter to navigate to the page.

Benefits of using a Web browser

  • Enhanced security: Regular web browsers are frequently updated to adhere to the latest security protocols, offering stronger protection against potential threats.

  • Better Compatibility: Some website features may not function correctly within an embedded web view but will work seamlessly in a standard browser environment.

If the issue persists

If you continue to face issues even after switching to a web browser, it could be due to other underlying problems, such as cookie settings, browser extensions, or network restrictions. Checking these factors can help resolve the issue further. For persistent issues, or if you need further assistance, please do not hesitate to contact our support team. We're here to ensure you have a smooth and secure experience using our applications.

We're only an email away: [email protected]

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