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The link to my certificate is broken, what can I do?
The link to my certificate is broken, what can I do?

I can't download my certificate because the link is corrupted or broken

Updated over a week ago

🥜 In a nutshell:

If you're encountering trouble accessing your certificate, try copying the certificate link, opening it in a new browser window and downloading it. Contact support if issues persist.

If encountering trouble accessing your certificate, try copying the certificate link, opening it in a new browser window, and downloading it; contact support if issues persist.

Experiencing issues with accessing your certificate can be frustrating, but often a simple workaround can resolve the problem.

If you find that the link to your certificate through your learning platform isn't working, here’s a step-by-step guide to help you access and download your certificate:

Steps to access and download your certificate

  1. Copy the link:

    • Highlight and copy the web address of your certificate starting from "https://"

  1. Open a new browser window:

    • Launch a new window or tab in your web browser and paste the copied URL directly into the address bar.

  2. Download your certificate:

    • Press "Enter" to navigate to the link. Once the certificate loads, click on the download icon or right-click on the certificate and select “Save as” to download it normally to your computer.

Adding your certificate to LinkedIn

  • You can also use the "https://" URL to add your certificate directly to your LinkedIn profile under the 'Licenses & Certifications' section. This helps enhance your professional profile by showcasing your new qualification to potential employers and connections.

If issues persists

  • If you continue to experience issues after following these steps, there may be a temporary problem with the server or the link itself might need updating. In such cases, please contact our support team at your learning platform. Provide them with details of the issue, and they can assist in resolving it promptly or provide you with a new link.

We understand the importance of having access to your certificate after your hard work and commitment to completing the course. Please don’t hesitate to reach out for further assistance if needed. Our team is here to ensure that you receive your well-deserved credentials without any hassle.

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