When you attempt to open your certificate through your learning platform, you might encounter an error message.
​
In such cases, you can try a simple workaround.
​
1. Highlight the web address starting from "https://" and copy it

2. Then, open a new browser window or tab and paste the address directly into the address bar.
3. Finally, click on the download icon to download it normally to your computer.
​
​

By doing so, you are ensuring that no additional characters or spaces are accidentally included in the URL, which could trigger the error message. This should bypass the error message and allow you to access your certificate successfully.

​